Data Deletion Instructions

Data Deletion Instructions for EmseaFarm

1. Introduction

At EmseaFarm, we respect your privacy and your right to control your personal data. This page explains how you can request deletion of your personal information from our systems.

2. Your Right to Data Deletion

In accordance with applicable data protection laws, including the Kenya Data Protection Act 2019, you have the right to request that we delete any personal data we hold about you.

3. What Data Can Be Deleted

You may request deletion of:

  • Your account information (name, email, phone number)
  • Order history and contact details
  • Any communication records with our support team
  • Marketing preferences and subscriptions

4. How to Request Data Deletion

To request deletion of your data, please follow one of the methods below:

Option 1: Email Request

Send an email to: info@emseafarm.com

Include the following details:

  • Full name
  • Phone number or email used on the platform
  • Description of your request (e.g., “Delete all my personal data”)

Option 2: Account-Based Request (If Applicable)

If you have an account on our website:

  • Log in to your account
  • Navigate to account settings
  • Select “Request Data Deletion” (if available)

5. Verification Process

To protect your privacy, we may request additional information to verify your identity before processing your request.

6. Processing Time

  • Requests are processed within 7–14 business days
  • You will receive confirmation once your data has been deleted

7. Exceptions

We may retain certain data where necessary to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Maintain financial or tax records as required by law

8. Third-Party Data

If your data has been shared with third parties (e.g., payment processors or delivery services), we will:

  • Inform them of your deletion request where applicable
  • Advise you if you need to contact them directly

9. Contact Information

For any data-related concerns, contact us:

10. Updates to These Instructions

We may update these instructions from time to time. Any changes will be posted on this page.