1. Introduction
EmseaFarm (“we”, “our”, “us”) operates the website EmseaFarm. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase our products.
2. Information We Collect
2.1 Personal Information
When you interact with our website, we may collect:
- Full name
- Phone number
- Email address
- Billing and delivery address
- Payment details (processed securely via third-party providers)
- Order history and preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Cookies and tracking data
Such data helps improve user experience and website functionality.
3. How We Use Your Information
We use your information to:
- Process and deliver orders
- Communicate with you about your purchases or inquiries
- Provide customer support
- Improve our products, services, and website experience
- Send promotional offers (only if you consent)
- Prevent fraud and enhance security
- Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. However, we may share your information with:
- Payment service providers (e.g., mobile money or card processors)
- Delivery/logistics partners
- IT and hosting service providers
- Legal authorities when required by law
These parties are obligated to protect your information.
5. Cookies and Tracking Technologies
We use cookies to:
- Enhance website performance
- Understand user behavior
- Store preferences
You can choose to disable cookies through your browser settings, though some features may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration.
7. Data Retention
We retain your personal data only for as long as necessary to:
- Fulfill your orders
- Comply with legal obligations
- Resolve disputes
8. Your Rights
Depending on applicable laws (including Kenyan data protection laws), you have the right to:
- Access your personal data
- Request correction or deletion
- Object to processing
- Withdraw consent for marketing communications
To exercise these rights, contact us using the details below.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Email: info@emseafarm.com
- Phone: +254 794 777 666
- Address: Kuinet, Eldoret – Ziwa Road, Uasin Gishu County, Kenya